Many hotel owners and managers absolutely despise Air B&Bs. They have arrived very quickly onto the hotels and tourism industry, and lets anyone with a spare room or barn conversion let out their accommodation with minimal overheads. Truth be told, it is a lucrative industry, with over 150 million users, and millions of dollars revenue […]
Pretty much every business out there has a social media presence, and hotels are no different. It is an absolutely essential way of connecting with your customers, and without one, you not only risk losing traffic, but you also risk alienating lots of people. They are one of the most relevant ways to reach consumers
Any refurbishment project is always full of surprises, as we know all too well. Whether it is hidden problems to do with the foundations, or roof problems, we have had it all. It didn’t discourage us though, and we met every problem head on with gusto and always found a way to make things work.
As part of our ongoing dedication to improving customer service and overall customer experience, we performed an investigation into our guests’ wants and expectations. It consisted of review cards that were placed inside all rooms as well as an incentive program that our guest could take part in. Guests could go onto our online survey
We recently took a trip round all three of the big islands of Japan, and we can say without a doubt that it was the most spectacular trip of all time. We loved every minute of it, from the deep tradition and culture that is still present today, to the amazing and strange new foods
Aside from the problems posed by the recent outbreak of Corona, when running a hotel there is lots to think about in terms of logistics, and with constant comings and goings in terms of deliveries and linen to be washed, hotels need to plan their operations carefully in order to stay efficient and productive. On